Titan can build a diagnostics report that shows support how the app is set up on your iPhone. You can attach it to a message from inside Titan or save it as a file.
01Where to find it
- On Today, tap your avatar to open You.
- Tap Help & Feedback. The screen that opens is titled Help & Support.
- Use the Diagnostics card.
Settings has the same Help & Support row under About & Legal.
The Diagnostics card has three rows. Export Diagnostics saves the report as a file. Send to Support attaches it to a message. Open iOS Settings opens Titan's page in the Settings app.
02Send it with a message
Tap Send to Support. Titan builds the report and opens Contact Support with a Diagnostics attached row under the message. Fill in Name, Email and Message, choose a Subject, and tap Send. Name, a valid email and a message are required. Tap the x on Diagnostics attached if you decide to send the message without the report.
Titan sends the message and report to the Titan website over the network. The message also carries Titan's version and build, your iOS version, locale and time zone, and your subscription status. When it arrives, Titan shows "Thanks for your message", with a reference number when one is available. Support replies to the email you entered.
If the report is too large to attach, Titan asks you to export it instead.
03Save it as a file
Tap Export Diagnostics. Titan builds the report, shows "Diagnostics report generated." under the card, and opens the iOS share sheet. The file is JSON and its name carries the date and time of the export. Choose Save to Files to keep a copy you can find later. Nothing leaves your iPhone until you pick a destination.
04What the report contains
- The export time, Titan's bundle ID, version and build number, your iOS version, your locale, and your time zone.
- Your preferences. Unit system, whether energy shows in kilojoules, the day counts Titan stores for the Recovery and Stress windows, whether notifications are on, your Sleep Tracker, the sleep debt threshold in hours, Rest Mode, training goal, the Training Load workout limit, and whether a custom max heart rate is on along with its value in bpm.
- Health access status. Whether Apple Health is available on the device, and whether iOS reports that Titan still needs to show the Health permission prompt.
- Record counts from Titan's on-device store. The number of saved daily metric records, daily score records, journal tag entries, and connected accounts, plus whether the store opened at all.
Your Sleep Tracker appears by the name Health gives the source, so a watch named after you includes your name.
05What the report leaves out
The report holds no Health samples, so no heart rate, HRV, sleep stages, workouts, or steps. It holds no Recovery, Sleep, or other scores, only a count of saved score records. It holds no profile details and no journal content. iOS does not tell apps which Health read permissions you allowed, so the report cannot list them.
Send the report right after the problem happens so the counts and permission status match what you saw. For blank scores, read Health Access Needed first. You can also reach support through the contact page.
